The Albanian Ornithological Society (AOS) is committed to implementing this project in a socially and environmentally responsible manner. As part of this commitment, we have established a grievance mechanism to provide affected communities and other stakeholders with a safe and effective way to raise concerns, submit complaints, or express dissatisfaction related to project activities.
Who can use this mechanism?
This mechanism may be used by community members, local stakeholders, project participants, and other affected persons who wish to raise a concern related to the project.
What kinds of concerns can be submitted?
Grievances may relate to any issue connected to the project, including concerns about project activities, community engagement, access to information, environmental or social impacts, staff conduct, or any other issue affecting stakeholders.
How stakeholders will be informed
Stakeholders will be informed about the objectives of the project and the existence of this grievance mechanism through:
- leaflets distributed during the project period in key public areas, including municipal buildings, schools, community centers, and local farms
- announcements during outreach events and workshops
- information published on the AOS website
Information will be made available in local languages as needed to support accessibility.
How to submit a grievance
Stakeholders may submit a grievance through any of the following channels:
Email: aos@aos-alb.org
Phone: +355 (0) 69 206 0817
Mail: “Vaso Pasha” Street, Building No. 4, Entrance No. 2, 2nd Floor, Apartment No. 3, 1001 Tirana, Albania
In person: during field visits, events, or at the AOS office
Online form: https://forms.gle/eLEJxBBEVMguACLg9
All grievances will be treated confidentially. Claimants may also request anonymity.
CEPF Regional Implementation Team contact
Grievances received by AOS, together with a proposed response, will be shared with the CEPF Regional Implementation Team and the CEPF Grant Director within 15 days.
BirdLife International – Mediterranean Basin Regional Implementation Team
Email: cepf-med-rit@birdlife.org
Phone: +44 1223 277318
Postal address: The David Attenborough Building, Pembroke Street, Cambridge, CB2 3QZ, United Kingdom
What happens after a grievance is submitted?
Once a grievance is received, AOS will review the issue and prepare a proposed response. All grievances received by AOS, along with the proposed response, will be shared with the CEPF Regional Implementation Team and the CEPF Grant Director within 15 days.
If contact details are provided, AOS may respond directly to the claimant regarding the review and proposed next steps.
Further escalation
If the claimant is not satisfied following the response, the grievance may be submitted through the CI Ethics Hotline:
Telephone: +1-866-294-8674
Web portal: https://secure.ethicspoint.com/domain/media/en/gui/10680/index.html
Confidentiality
All grievances will be handled confidentially. Complainants may request that their identity not be disclosed.
Our commitment
AOS is committed to ensuring that concerns are taken seriously and addressed in a transparent, respectful, and timely manner throughout the implementation of the project.